1.1 Clients of Dawn Media Productions subscribe to the promotion of high standards, ethical awareness and best practices. As part of those standards, engagement terms are issued and agreed upon prior to any work being undertaken.
1.2 In this T&C, “we” and “us” and “our” relate to Dawn Media Productions’ practice and “you” and “your” relate to you, the client.
2. Our Service
2.1 On receiving your payment, we will schedule a consultation time for you to consult with our team
2.2 You will receive all the deliverables as stated in our proposal to you.
Our responsibilities are to:
3.1 Provide assistance to help you onboard smoothly
3.2 Organise and facilitate the team to produce all deliverables as stated in the proposal
Your responsibilities are to:
3.1 Provide the business information and branding materials we require to complete the work
3.9 Ensure all the materials, images, and information that you provide are correct.
3.10 Disclose all relevant information to enable us to complete the work within an agreed time frame.
3.12 Follow instructions provided by our team to ensure we can deliver the best output.
3.13 Review and approve the work. A client is permitted to request two revisions. Any additional revisions will incur additional costs.
4.1 Our fees are based on the packages outlined in our proposal to you. Should any additional work be required outside of the scope of this project that incurs additional cost, we will inform you in advance.
4.2 All charges you incur through the utilisation of your debit or credit card, or other payment methods are reflective of the prices in effect during the time the said charges were incurred.
4.4 A third-party payment processor is used to process payments that are collected through Stripe. We ensure at all times that the payment applications we used are highly secured and compliant. However, we are not liable for any security or privacy breaches by said processor.
4.5 We reserve the right to change our fees in the future without prior notice. (This will not affect the current package you’re already on)
4.6 Our fees are in AUD ex GST for Australian clients and in USD for International clients.
5.1 One month’s notice is required to cancel a subscription.
6. Use of work by Dawn Media Productions
Upon completion of your video project, we may display your work for marketing purposes on our website or on social media. If you do not wish to have your work displayed by us, please let us know before the completion of the project.
We will be keeping a copy of your video for 60 days and may delete it after this time.
You are responsible for maintaining your own copy of your video once we have provided it to you.
If you require another copy to be sent, an additional fee may apply.
8. Confidentiality and conflicts
8.1 We agree never to share information relating to your business with any third party without prior consent unless required to do so by law or to comply with regulations or quality control reviews. Likewise, you agree not to use or copy or allow the use of the output of the work we do with a third party without our prior permission.
8.2 You recognise that we may have to stop providing services to you in the event that a conflict arises. You will notify us if you have any reason to believe that such a conflict has arisen or may arise.
9. Scope of liabilities
9.1 Dawn Media Productions will not be accountable for any damages, injuries or losses which arise from tampering, hacking or other unauthorized access or utilisation of the service from your account, or misuse of your personal details contained therein.
10. Intellectual Property Rights
Upon completion of the project and full payment for the services we acknowledge that you have intellectual property rights to the video.
All rights to the video are owned by you however, we’ll ask for your permission to include your video on our website as sample work.
11. Exclusion and limitation of liability
11.1 In no event shall Dawn Media Productions, its employees, contractors, or affiliates be liable to the other party or third parties for any loss of profits, loss of use, business interruption, loss of data, or any form of special, incidental or consequential damages of any kind whatsoever arising out of or relating to performance under these terms and conditions.
You have accepted the above terms as outlined in our terms and conditions statement during the payment process. By paying us any portion of the stated fee, you have instructed us to proceed with the Service you have selected and are agreeing to the terms therein.