Frequently Asked Questions

About us

Our company is based in Sydney, Australia with teams across Australia, USA, Philippines and Indonesia.

Yes, we do! We have served clients in Australia, US, Canada and can service clients from anywhere around the world. Our service can be done remotely and we’re happy to cater to your timezone.

Our Services

Our current services include
1. Turn blogs to videos
2. Linkedin profile optimisation
3. Linkedin content strategy
4. Youtube content strategy
5. Professional at-home camera kit installation & setup service
6. Video production with videographers onsite
7. Video editing for all types of videos
8. Animation videos
9. Branding Strategy
10. Social media marketing strategy
11. Personal branding strategy & brand videos

At the discovery call conducted over zoom for approximately 30 minutes, we will uncover your business challenges and goals to help us determine how best to serve you. Our skilled and experienced consultants from Australia/US will assess your needs and present you with the best proposal after the discovery process.

Depending on the services you require, our turnaround time for projects can be a few days to a few months. Most of our clients work with us on a monthly subscription to get ongoing video content marketing done by our reliable team.

We will provide the all the raw files and other assets we work on with you as well in a shared google folder.

We pride ourselves on working collaboratively with you and will always make sure that you’re across the whole process, asking for reviews and feedback throughout.

Once snippets are finalised, we allow a maximum of 2 more final revisions as part of the packages. Further revisions will be charged at an extra cost.

Cost, Billing and Payments

We will help you determine which package is right for you at our discovery call and provide you with a package suitable for your budget. We usually work with clients who have a minimum budget of $1500/month.

We use Stripe payment facility to handle payments for clients across the world.

Cancellations and Refunds

For once off projects you can cancel working with us at anytime.

For set packages on an instalment plan, you are required to pay out the remaining amount of the set packages.

For other month-to-month subscription packages, you can cancel at any time by letting us know and we will process within 48 hours.

It’s as easy as letting your Project Manager know and we’ll fix it up for you in the backend. You can downgrade or upgrade at anytime.

Other Questions

If you can’t find the answer you’re looking for, simply contact us support@dawnmediaproductions.com and we will be in touch with you within 1 business day.

FAQs